About
Highly customer-focused professional with 7+ years of proven experience in international communication, digital marketing, and comprehensive customer support. Adept at enhancing guest experiences and streamlining operations within dynamic international environments. Successfully managed 50+ international projects, generated over $10K in freelance revenue, and trained 100+ students in digital marketing and professional communication. Seeking to leverage strong guest handling, reservation support, and online communication expertise to drive exceptional service and operational efficiency in hotel, resort, or hospitality operations.
Work
Freelance
|WEBSITE & DIGITAL SUPPORT ASSISTANT
Remote
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Summary
Provided essential website and digital support, enhancing online presence and customer engagement for various clients.
Highlights
Assisted with timely website updates and online support activities, ensuring seamless user experience and functionality.
Supported customer engagement initiatives across diverse digital platforms, enhancing brand interaction and online presence.
Managed essential administrative and digital support tasks, contributing to the overall operational efficiency of client projects.
Insider Think Ltd
|OPERATIONS & CLIENT RELATIONS COORDINATOR
Remote
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Summary
Coordinated client relations and operational support for remote teams, ensuring seamless communication and efficient digital operations.
Highlights
Coordinated seamless communication between international clients and remote teams, ensuring project alignment and successful delivery.
Managed comprehensive customer support and online coordination activities, proactively resolving issues and enhancing client satisfaction.
Provided critical support for digital operations and business tasks, contributing to smooth workflow and improved efficiency.
Maintained high standards of professional communication and client support, fostering strong relationships and client retention.
Insider Think Academy
|TRAINER & OPERATIONS COORDINATOR
Habiganj, Bangladesh, Bangladesh
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Summary
Spearheaded digital marketing training and operational coordination, developing talent and managing educational programs.
Highlights
Developed and delivered engaging digital marketing training sessions and workshops, enhancing participant skill sets.
Trained and mentored over 100 students in digital marketing and professional communication, fostering career readiness and skill development.
Managed all aspects of student communication, class coordination, and support activities, ensuring a positive and productive learning environment.
Prepared and delivered impactful presentations and practical training sessions, significantly enhancing knowledge transfer and skill acquisition.
Upwork Platform
|INTERNATIONAL CLIENT RELATIONS & CUSTOMER SUPPORT SPECIALIST
Remote
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Summary
Led international client relations and customer support initiatives, driving satisfaction and business growth across 50+ projects.
Highlights
Successfully completed over 50 international client projects, consistently delivering high-quality communication and support services.
Generated more than $10,000 in freelance revenue by providing reliable and effective client solutions and digital support.
Cultivated and maintained long-term professional relationships with diverse international clients, enhancing satisfaction and securing repeat business.
Managed professional English communication for clients across various countries, ensuring clarity and effective resolution of inquiries.
Streamlined client inquiries, online coordination, and digital support tasks, significantly improving operational efficiency.
Education
Brindaban Govt College
HIGHER SECONDARY CERTIFICATE (HSC)
Habiganj Govt High School
SECONDARY SCHOOL CERTIFICATE (SSC)
Languages
Bengali
English
Certificates
Generative AI for Marketing Professional Certificate
Issued By
American Marketing Association
Google Ads Search Certification
Issued By
Think Outside the Inbox: Email Marketing Certificate
Issued By
Coursera + Google
Certified Email Marketing Specialist
Issued By
DigitalMarketer
HubSpot Marketing Software Certification
Issued By
HubSpot
Brevo Academy Email Marketing Expert Certification
Issued By
Brevo Academy
Search Engine Marketing Certificate
Issued By
E-marketing Institute
Skills
Guest Relations & Customer Service
Guest Relations & Customer Service.
Customer Inquiry Handling
Customer Inquiry Handling.
Front Desk Communication
Front Desk Communication.
Fluent English Communication
Fluent English Communication.
Reservation Assistance & Guest Support
Reservation Assistance & Guest Support.
International Client Communication
International Client Communication.
Online Booking Support
Online Booking Support.
Professional Email & WhatsApp Communication
Professional Email & WhatsApp Communication.
Digital Marketing Support
Digital Marketing Support.
Social Media & Online Communication
Social Media & Online Communication.
Administrative & Operational Support
Administrative & Operational Support.
Modern Communication Tools
Modern Communication Tools.
Microsoft Office
Microsoft Office, Word, Excel, PowerPoint.
Google Docs & Sheets
Google Docs & Sheets.
WordPress Website Management
WordPress Website Management.
Social Media Support
Social Media Support.
Email Communication
Email Communication.
AI Productivity Tools
AI Productivity Tools.
Strong Communication
Strong Communication.
Customer-Friendly Attitude
Customer-Friendly Attitude.
Responsibility & Punctuality
Responsibility & Punctuality.
Ability to Work Under Pressure
Ability to Work Under Pressure.
Teamwork & Coordination
Teamwork & Coordination.